Getting rid of the chaos of several Option specifications, Samanage consumers can confidently and simply evaluate incidents, projects, and belongings in only one place.”
“In the Samanage Local community, cellphone calls, Stay chat and social networking, Samanage workforce associates are virtually simply a simply click away to answer inquiries and take feedback.”
This delivers firms much agility to scale their assist infrastructure as business expands or contracts. The vendor offers a quotation based upon the number of help agents and asset gadgets. Irrespective of whether you've got five or five hundred brokers, your pricing system is usually tailor-made to match your IT operational scale.
Samanage's IT Assistance Desk and Asset administration suite has lots of options enterprises can be trying to get and offers a shorter free trial, but a lackluster interface means it is not a suit for everyone.
We examined dozens of reviews from precise buyers of Samanage and located out a few regular beneficial matters prospects like relating to this service. A single is its consumer-pleasant UI. “Its user portal is intuitive and simple sufficient for conclusion people,” reported Mike, a junior IT administrator from a corporation that takes advantage of Samanage on normal basis.
In between stints for a journalist, I've worked being an IT advisor, application development manager, and marketing government for quite a few corporations, such as Microsoft, wherever I was a senior complex products supervisor for Home windows Server. My focus is on organization tech assessments at PCMag
Samanage doesn't have all the things an excellent assistance desk Resolution should have, but it really does provide a lot of options that are essential to ITIL, including difficulty, incident, and alter administration. Samanage has a delightful aesthetic, is rather user friendly as soon as you become accustomed to it, and supplied its feature breadth you are going to absolutely come across the right Instrument to the career someplace in the suite.
This main view is where most brokers will expend their time and it could be thoroughly configured; vital information including due dates and the requestor is usually shown in the main perspective, preserving you from needing to click Each and every incident when triaging.
The seller presents supscription cost quotation determined by the quantity of agents (ticketing) and gadgets (asset management) your company has to make certain your pricing program matches your needs. It’s also achievable to include fees for endless belongings and brokers.
Boosting a whole new incident opens a blank incident Using the requester's identify instantly populated. Blank fields to generally be stuffed in involve a category and subcategory. This can be the only help desk application I tested that makes provisions for subcategories.
The agent can see all ongoing, pending, and fixed incidents in the leading look at. It could be completely configured to immediately show details that issues: owing dates, sender, receiver… so there’s no must click on Each individual incident when prioritizing.
A fantastic services desk really should permit you not simply to determine into your IT Procedure, but glean insights from data. That click here is, in fact, amongst Samanage’s robust details, Gordon said.
It is a complete-showcased procedure that even has its individual pricing composition summed up as $0.60 per asset a month. Samanage has extends this to include both components and application asset management with license compliance abilities.
As soon as the agent has additional a title and a description, all that is remaining to try and do is assign the ticket into the suitable individual by way of the search box and insert any appropriate priorities and due dates. At the time that is definitely finish, press the Build Incident to return back again to the primary Incidents perspective.